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    Making guest check-ins easy

    Follow these suggestions to provide a convenient and stress-free welcome.
    ავტორი: Airbnb (20 Nov, 2019)
    4-წუთიანი საკითხავი
    განახლების თარიღი: 20 Nov, 2019

    Highlights

    • Choose a check-in method that works for you and your guests

    • Clearly communicate directions to your property and how to access your space

    • Use Airbnb tools (self check-in and check-in instructions) to provide details right from their mobile app

    • Use a lockbox or smart lock for convenience and security

    Your guests’ check-in can set the tone for their entire visit. Making sure they can easily find and get into your space is a key part of creating a stress-free experience and ensuring positive reviews. Read on for your guide to check-in success.

    Good communication sets the stage

    In a perfect world, all check-ins would be hassle-free, but things don’t always go according to plan. The best tool for combating unforeseen travel glitches is clear communication between you and your guests.

    Before guests arrive, let them know whether you’ll be there to welcome them or if they’ll be checking themselves in. Ask them when they expect to arrive, and let them know how to reach you. If applicable, find out what mode of transportation they’ll be using, provide directions to the property, and ask if they have any questions. “Before guests arrive, I write to thank them and send them the house manual and driving directions,” says Superhost Ann from Penobscot, Maine.

    Create a check-in method that works for you

    It’s important to consider your hosting style and availability when choosing a check-in method. Some hosts prefer to greet their guests, hand over the key in person, and introduce them to the space personally. Other hosts (and many guests) prefer the convenience of allowing guests to check themselves in. You can indicate in your listing details whether you allow self check-in (a benefit some guests search for), and provide check-in instructions that can be accessed by guests straight from the mobile app three days before their arrival. If you do allow guests to check themselves in, you can also set your preferred check-in and checkout times in your booking settings.

    Before guests arrive, I write to thank them and send them the house manual and driving directions.
    Ann,
    Penobscot, Maine

    Self check-in made simple

    You can make it easy for guests to check themselves in by providing a key or keycode for accessing your space. There are two main options for doing so:

      • Lockbox: It’s an affordable option, and most hardware stores carry them. Just make sure guests know how to find it (a photograph of the location helps) and open it.
      • Keyless smart lock: These are more expensive and require electronic installation, but many hosts prefer them for their convenience. All you need to do is provide guests with the code, and they can enter key-free. Remember to change any codes after each stay to keep your property secure.

      Add a check-in guide to your listing

      Whether you choose to personally greet your guests or allow them to let themselves in, you can add detailed check-in instructions to your listing to help ensure guests have a smooth arrival. This way, you don’t need to remember to send info to each guest individually—they’ll have access to a detailed and intuitive guide to getting into your space, straight from the Airbnb app. To ensure your privacy, these are only shared with confirmed guests three days before their scheduled check-in date.

      Make your guests feel welcome

      The last step of the check-in process is helping guests get oriented to the space and making sure they feel welcome right away. “You want people to have a warmer experience than what they would get in a traditional hotel,” says host Chris from Cleveland. “I make myself available to answer any questions as fast as I can.” Here are some things you can do:

        • Wifi: Prominently display the wifi code. This is often the first thing guests look for.
        • House manual: Have a physical copy that’s easy to find with instructions on operating any appliances and amenities. Some hosts include menus from their favorite restaurants and offer information and tips on other local attractions.
        • Welcome note: Consider leaving a personalized, handwritten message if you can. It adds a nice touch.
        • Follow up: Check in on your guests after they arrive to make sure they’re set up for a great stay. You can do this in person, with a text message or through Airbnb messaging.

        Highlights

        • Choose a check-in method that works for you and your guests

        • Clearly communicate directions to your property and how to access your space

        • Use Airbnb tools (self check-in and check-in instructions) to provide details right from their mobile app

        • Use a lockbox or smart lock for convenience and security

        Airbnb
        20 Nov, 2019
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