პრობლემები, რომელთა შემთხვევაშიც შესაძლებელია თანხის დაბრუნება

Gather evidence: Document issues with photos or videos
Contact us: Message or call Airbnb within 24 hours of having an issue
Stay in touch: We’ll reach out with next steps specific to you

Some travel issues need a little extra help. If you are experiencing any of these, you are most likely covered by the Rebooking and Refund Policy:

No access to the listing, for instance, if the Host provided the wrong lockbox code and now they can’t be reached
Space isn’t safe or clean upon arrival, such as dirty linens, or safety hazards
Key amenities are missing or not working, for example, that pool you were fantasizing about is in disrepair
Place isn’t as it was described in the listing description, maybe the number of rooms or beds is different, or accessibility features are missing

What’s next?

If you need to submit a claim, make sure to:

დაგეხმარათ ეს სტატია?

მიიღეთ დახმარება ჯავშნებთან, ანგარიშთან და სხვა საკითხებთან დაკავშირებით.